Welcome to WindRoseRx
WindroseRx is an independent entity of WindRose Health Network, with two locations to ensure access to quality pharmacy services for every person. Our pharmacy experts are here to serve you.
Convenient, Personalized Pharmacy Services
- One-Stop for all of your medications needs
- Free delivery to your home – via mail or courier delivery
- Personalized daily pill packs are available
- Convenient refill reminders
- Quick service
- Access to hard-to-find medications
- Improved communication between pharmacist and providers
- Bilingual staff
- Most insurances accepted
- Financial assistance programs
- Assistance with prescription transfers
- Community-owned and operated
Epler Parke Center
5550 South East Street, Suite G
Indianapolis, IN 46227
317.434.0736
If you call after normal business hours, we will return your call within 24 hours.
FAX: 317.434.0772
Hours
Monday through Friday, 9 a.m. to 5 p.m.
(closed from noon to 12:30 p.m. for lunch)
For Our Patients
Our highly experienced and trained pharmacy staff also acts as a bridge between you, your physician, your insurance company, and others involved in your treatment plan. This means you do not have to do all of this coordination yourself. We can:
- Transfer all of your prescriptions. No need to make two stops or wait in long lines.
- Fill a 90-day supply, insurance permitting.
- Provide refill reminders on your medications.
- Offer delivery of your prescriptions to your home or office.
- Offer friendly and personalized service. You can speak directly with our pharmacist who knows you and your needs.
- Provide counseling and detailed instructions on how to take your medications correctly, as well as how to manage side effects.
Frequently Asked Questions
Is a pharmacist available to answer clinical questions?
A pharmacist is available eight hours a day, five days a week to answer any clinical questions or concerns you may have regarding your medications by calling your pharmacy’s phone number at 317.434.0736. If you feel that you are experiencing a true medical emergency, we advise that you call 911 immediately. For prescription status or questions about insurance coverage, etc., please call your pharmacy during normal business hours.
How do I place a prescription order?
Your prescription can be dropped off in person at our pharmacy. Typically, however, your prescriptions will be faxed to 317.434.0772 or sent electronically to us directly by your physician.
How do I obtain a refill?
For specialty medications, as part of our Patient Management system, one of our technicians will reach out to you directly about a week before you are scheduled to run out of your medication. We will ensure that you are feeling well, are not experiencing any side effects, and will connect you with a pharmacist if you have any questions. Finally, during the call, we will schedule the refill for you. We can even take care of refilling any non-specialty medications at that time as well.
How do I access medications in case of an emergency or a disaster?
If there is an emergency or a disaster, WindRoseRx Epler Parke will make every effort to ensure that you do not experience an interruption in your medication regimen. If possible, we obtain an override to fill the prescription early if there are anticipated delivery delays. We could arrange to have to medication delivered via a courier service, or we could transfer the prescription to a different pharmacy, if either of those that would make sure you receive the medication in a timelier manner.
How do I check on the status of my prescription?
You can check on the status of any of your prescriptions filled with WindRoseRx Epler Parke during normal business hours Monday through Friday from 10 a.m to 6 p.m. Please call the pharmacy number, and one of our technicians would be happy to update you on the status of your prescription inclusive of insurance status, shipping status, etc.
What information do I need to know about prescription substitutions?
Please know that if financially beneficial to our patients, WindRoseRx Epler Parke will institute prescription substitutions (unless specifically stated otherwise by a physician).
If it ever became necessary to transfer a prescription, for example, if I was relocating, how would I go about accomplishing that?
If a transfer situation arises, please call your WindRoseRx Epler Parke pharmacy, and we will work with you to transfer the prescription to a pharmacy that best suits your needs.
What if a medication is not available at WindRoseRx Epler Parke, what do I do?
If there is a medication that cannot be dispensed by WindRoseRx Epler Parke, we will find another pharmacy to which we can transfer it. We will do all we can to streamline that process for you, making it as uncomplicated as possible.
What do I do if there is a medication recall?
If there is ever a medication recall, WindRoseRx Epler Parke pharmacy is notified immediately by the FDA and/or the manufacturer. In turn, WindRoseRx Epler Parke pharmacy will reach out to you directly to inform you of the recall and determine whether any of the medicine has been taken, and what to do if that is the case. You will be instructed not to take the medication, if you haven’t. We will send you directions and packaging to return the medication back to WindRoseRx Epler Parke pharmacy.
How do I dispose of my medications?
If your medications are injectables, you should dispose of the needles in the Sharps container that WindRoseRx Epler Parke pharmacy sent with your initial shipment. Please call your local county government to determine when and how pick-ups are managed.
What do I do if I experience an adverse reaction?
Please never hesitate to reach out to WindRoseRx Epler Parke pharmacy at any time if you experience a reaction to your medication that is concerning. Our pharmacists can help you manage side effects. Depending on the severity of the reaction, you should always call 911.
How do I report concerns? Or if I determine there was an error?
If you have a concern or a grievance, please call your WindRoseRx Epler Parke pharmacy directly and report the details. Each complaint is investigated and resolved within 10 business days. If you suspect an error, please call WindRoseRx Epler Parke pharmacy. Each error will be mitigated immediately, for instance, the medication will be replaced if necessary, and you will be guided through the resolution process.
For Providers
Our goal is to serve as an extension of your practice. In addition to providing a high degree of communication and coordination with your office, our dedicated team of trained professionals will handle:
- Insurance
- Billing
- Prior Authorization
- Patient Medication Counseling
- Side Effect Management
- Patient Financial Assistance
- Status Updates
E-Prescriptions
In order to serve your patients most efficiently, WindRoseRx Epler Parke accepts e-prescribing on all medications.
NCPDP: 15-71036
NPI: 1548665314
FAX Prescriptions
As an alternative for hard copy prescriptions, you can always fax your prescription to:
317.434.0772
For all other prescription needs, please fax your prescription form with a front and back copy of your patient’s benefit card to WindRoseRx Epler Parke. Within 24 to 48 hours, the pharmacy will verify your patient’s benefits and contact your patient and your office regarding their medication.
Customize Referral Form Request
317.434.0736
WindRose Pharmacy Assistance
Do you need assistance? For general WindRoseRx Epler Parke pharmacy questions or individuals with disabilities, we want to ensure all customers have access to the medications and pharmacy services needed. Please call us during normal business hours Monday through Friday between 10 a.m. and 6 p.m. If you call after normal business hours, we will return your call within 24 hours.
317.434.0736
Multi-Language Assistance
Caring for the Growing Needs of Our Community includes access to a multi-language assistance line, please contact:
1.855.560.7029
Press 1 for Spanish.
Press 0 for all other languages.